Shippment & payment & returns

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Shippment & payment & returns

Payment methods

  • You can make the payment online by bank cards - Visa and Mastercard.
  • You pay for your purchases immediately on the website when validating the basket.
  • The ordering process is absolutely secure. Personal and banking information is protected by a secure SSL server.
  • After selecting payment by credit card, you will be redirected to the secure 3D Secure portal to enter your bank details. If the transaction is authorized, payment will be made immediately.
  • We do not have access to your confidential payment data.
  • If you do not want to enter your bank details each time, you can save them by clicking on Save my bank card. Your bank details will be saved as secure information in our system. You can manage your bank cards saved in your customer account in the My bank cards section.

Shippment

Shippment on the territory of Belgium

  • The Shippment is carried out by the company GLS-one.Shippment rate: € 4.95.
  • Free Shippment from € 50 purchase.
  • Your package will be delivered within 1-3 working days from the date of order.
  • If you pay for the order before 3 p.m., your package will be shipped the same day (except Sunday).
  • The Shippment is ensured on the territory of Belgium.
  • The company will try to deliver your package to you twice.
  • GLS-one will send you an email informing you of the estimated Shippment date and essential information.
  • In case of absence, GLS-one asks the neighbors if they can receive the package for you. If not, GLS-one returns the package to the depot. GLS-one will attempt to deliver your package to your home a second time if no one was home from the first presentation.
  • You can find more information on the GLS-one website (FAQ) https://gls-group.com/BE/fb/recevoir/livraison-colis.
  • Once your package has been dispatched, you can track it on the GLS website: https://gls-one.be/fr/trace.

Shippment in Germany, France, Luxembourg, Netherlands

  • The products ordered will be delivered by the company GLS-one.
  • Shippment rate - € 10.80.
  • Free Shippment from 80 € of purchase.
  • Your package will be delivered within 2-4 working days from the date of order.
  • If you pay for the order before 3 p.m., your package will be shipped the same day.
  • The company will try to deliver your package to you twice.
  • The company will send you an e-mail which is used to inform you of the estimated Shippment date and essential information.
  • In case of absence, GLS-one asks the neighbors if they can receive the package for you. If not, GLS-one returns the package to the depot. GLS-one will attempt to deliver your package to your home a second time if no one was home from the first presentation.
  • You can find more information on the GLS-one (FAQ) website https://gls-group.com/BE/fb/recevoir/livraison-colis.
  • Once your package has been dispatched, you can track it on the GLS-one website: https://gls-one.be/fr/trace.

Returns, exchanges and refunds

  • If the product has not been used and unpacked from its packaging, you can return or exchange the purchased products within 14 days. This period is calculated from the day following receipt of the package.
  • For hygienic reasons, you cannot return makeup products if they are unpacked, nor any other obvious personal items (for example, opened cosmetics and other products that come into contact with each other). directly with the skin).
  • To make a return, contact our customer service via the email hello@korina.be, indicating which products you want to return. Then you will receive the return authorization document and you will need to fill it out and send it with the products. No return can be made if this document is not completed.
  • If you have received additional goods from us free of charge ("gift") in connection with the conclusion of the contract, it is also necessary to return this gift.
  • The costs and responsibility for this return are your responsibility.
  • The refund period may take up to 14 working days after receipt of the returned products. We can wait with the payment until the return of the products, according to the law.
  • We will refund you the full purchase price, which you used to complete your order. Shipping costs will not be refunded unless we have made a mistake when placing your order.
  • We will refund the total purchase price to your account in the form of a credit, which you can use on your next order, as many times as the credits are not full. You can request a refund to your bank account. We issue the refund using the same payment method you used for the original transaction.
  • The refund will be made as soon as possible after receipt of the products, or until you have provided proof of shipment of the goods, the date chosen being that of the first of these facts.

Products received damaged

  • If you have received the damaged package, please contact our customer service via the email hello@korina.be, we will be happy to help you.
  • We are not responsible for new defects, for example if they were caused by improper use.
  • The increased sensitivity or the event of an allergic reaction to the delivered product cannot in itself be regarded as a defect of the product.
  • The images of the products on Korina.be are illustrative and do not represent a binding display of the characteristics of the products (for example, the packaging of the product may be different due to the change of packaging of the manufacturer).
  • In the event of a product defect, we can offer you:
    • Discounts for your next purchase;
    • Exchange the product for a new Shippment.
    • Compensation in the form of a credit corresponding to part of your purchase price.
    • If this is a material defect, you can withdraw from the purchase agreement. You must return the products to us. We check them and if the claim is approved we will refund you the full purchase price.

Complaints procedure:

  • If you decide to make a complaint, you must contact us by email at hello@korina.be.
  • Then we send you the form, which must be completed.
  • If you want to return the products, you must send the form with the products.
  • If you want to get a reward, you must send the form by email to hello@korina.be
  • We will inform you by email or telephone of the progress of the complaint.
  • Generally, it will not take more than 30 days to resolve the claim. In order to meet this deadline, we hope to have your necessary cooperation.

You haven't found the answer to your question?

Contact us via the email hello@korina.be, we will be happy to help you.