1. Responsible for processing
2. Categories of data processed
If you use the services of the Site, we process various types of data about you.
2.1. If you sign up and buy
If you wish to take advantage of the benefits of a customer account and purchase products on the Site, you must first register on the Site. The customer account is secured by the password you have chosen, to which we do not have access, and if you lose it we cannot send it to you on request or generate a new one.
As part of the account, you have unlimited access to your personal data as well as its possible modification. In the account, you can view the history of your completed orders, purchased products and unfinished orders. Through the customer account, you also have the possibility to register your credit card information, manage the sending of the newsletter and the so-called wishlist, in which you can register your favorite products.
The most frequent data that you communicate to us are the data obtained through the form for ordering products or other services on our web pages. This is mainly the data necessary for the conclusion and execution of a purchase contract.
These data are necessary for the processing of your order and can be divided into:
- Identification data, which are the first and last name and, in the event of a purchase for a company, the RCS number and the intra-community VAT number.
- Contact data, which are email address, mailing address, billing address, phone number, bank details, payment information.
- Data that emerged during the term of the contract, i.e. products purchased, volume of services provided and customer segment.
- Demographic data resulting from your configurations and your behavior on the web, which are data on gender, date of birth, preferred language.
- Connection data, which is your username and password. We do not have access to the actual password.
2.2. If you have subscribed to the sending of commercial messages
You may receive commercial messages from us regarding products similar to those you have purchased from us. You can always opt out of receiving these messages through an unsubscribe link that you will find at the bottom of every email containing these messages. If you have a customer account, opting out of receiving these messages is also possible through your account.
If you are a registered customer, you may also receive push notifications with commercial messages on Facebook or Messenger. This processing is governed by the Principles for processing personal data of the social network in question. You can also refuse to receive messages through these channels.
If you are the recipient of these messages, we process the following data:
- Identification data, i.e. first name.
- Contact data, through which we can communicate with you, that is to say the e-mail address and also the telephone number.
- Demographic data arising from your configurations and your behavior on the web, which are data on gender and preferred language.
2.3. If you visit our website or create content on it
If you visit our website, then we collect the preferred language. In addition, we also track your movement on the website or on what links you click, so that we can best personalize the content displayed and provide you with the products and content that you enjoy.
Apart from cookies, we also process data on your behavior on the web, your IP address, data communicated by your browser, i.e. the resolution, the operating system of your device, including its version and language configuration.
To further integrate you into the world of beauty, we allow you to be active on our website and create content, such as reviews of products purchased and appreciation of their usefulness. A customer account is required to be able to create this content.
The first and last name, which you entered, if you enter them in a form, can be indicated next to your comments. You are responsible for the added content and activity on our website, which is why we ask you not to publicly share through personal data content that you do not wish to publicly publish.
2.4. If you contact us through our customer service or social media
If you decide to contact our customer service by whatsapp or e-mail, we process the records of the communication by e-mail and whatsapp.
If you contact us regarding a request through our site or profile on certain social networks (Facebook, Instagram, Tik Tok), the processing of your personal data is governed exclusively by the Principles for processing personal data of the company that operates the social network in question.
2.5. If you set up an availability notification
If a product that interests you is unavailable, we offer you the possibility of configuring monitoring of its availability. When it is back in stock, we will notify you by a message sent to the email address you provided, which we will process for this reason.
2.6. If you give us a rating on rating portals
After receiving a product, you may be asked to rate it and rate your satisfaction through a rating portal. We value every comment very much, but the decision to give us a review is up to you. If you do so, we process and transmit the following data to the relevant partners:
Contact data, that is to say the e-mail address, used for sending a request for evaluation.
Data that emerged during the term of the contract, i.e. the products purchased.
2.7. If you participate in consumer contests
Through our site or through our profiles on certain social networks, we organize attractive contests for you, in which you can participate. The promulgation of results may be public, which means that we may publish certain data about the winner on the Site or our profile on the social network in question. Any activity or communication with us through social networks and the processing of your personal data is governed by the Principles of processing of personal data of the company that operates this social network.
If you participate in a competition, we process the following personal data:
Identification data, which are first and last name.
Contact data, that is to say your profile on the social network or the e-mail address, in case of gain also the address, postal address, billing address, telephone number for be able to send it.
3. Purposes of processing
3.1. Purchase of products and services
We most frequently process your personal data for the fulfillment of a purchase contract, to properly process your order placed through our website and to ship the product to you. The e-mail address and telephone number are used for sending an order confirmation, sending a confirmation of receipt of payment, sending an electronic invoice as well as to inform in a manner the status of your order and any other possible individual communication regarding this order.
3.2. Marketing offers
You may receive commercial messages from us regarding products similar to those you have purchased from us. You can always opt out of receiving these messages through an unsubscribe link that you will find at the bottom of every email containing these messages. You can also receive push notifications containing commercial messages on Facebook or Messenger. This processing is governed by the Principles for processing personal data of the social network in question. If you unsubscribe from receiving commercial messages, we will no longer use your email contacts for these activities.
3.3. Personalization and creation of content, guaranteeing better functioning of the website
We want to personalize the content to you and recommend products that will interest you. For this reason, we use the personal data collected for the personalization of the content and the offer of the Site. The marketing offers that you see may be chosen based on other information that we have obtained about you over time based on contact and demographic data, favorite articles, as well as other data related to the use of our site. However, we do not carry out fully automated processing which would have legal consequences for you.
We process data about your behavior on our website, which enables us to obtain information on the basis of which we can continually improve our site for you, to make it as pleasant as possible for you. We may also process your personal data for the creation of various statistics, in particular for monitoring traffic to our site or measuring the effectiveness of an advertisement, also to test new features of our site or mobile application. Data on your behavior on the web is, among other things, important for any prevention of attacks on our site.
You can also create content on our site. If you decide to write a review for products you have purchased, we process your personal data for the processing and display of this review.
3.4. Customer service and communication
We are constantly striving to improve the services provided by our customer service and, in order to be able to respond to your requests as quickly as possible and provide these services, we need your personal data for the successful handling of your requests or the resolution of problems. potential when executing a purchase contract.
We also use the personal data collected for communication with you and its individual personalization. For example, we may contact you by phone, e-mail or any other form, to remind you that you have a product in your shopping cart, to help you complete your order, or to communicate the updated status of your request, order or complaint. , if necessary obtain from you additional information concerning it. We can also alert you to the need to take action to keep your customer account active.
3.5. Notification of the availability of a product
If you configure the availability monitoring feature for an unavailable product, we will notify you when it is back in stock by a message sent to the email address you provided.
3.6. Determination of satisfaction on evaluation portalsIn connection with a purchase, you may also receive a request to rate it through a review portal. In this case, the purpose of processing is to determine satisfaction.
3.7. Consumer contest
If you decide to participate in a competition that we organize, we process your personal data in order to run the competition, for public publication in the event of a win, as well as to contact you.
3.8. Improvement of services
We use your personal data for the continuous improvement of our services and systems, including the addition of new features. We also process personal data in order to make informed decisions using global analytics and business intelligence, on the basis of our legitimate interest which derives from the freedom to conduct business and the need to improve services. provided to be successful in a competitive environment. To ensure sufficient protection of your rights and interests, we use personal data for these purposes which is anonymized as far as possible.
3.9. Protection, security and dispute resolution
We may also process your personal data to ensure the protection and security of our customers and systems, to assert our rights and legal claims, to detect and prevent fraud, to resolve disputes or to enforce our agreements. We may also process personal data for any checks carried out by public bodies.
4. Legal basis
We process personal data under various conditions and for various purposes, including:
a) Without your consent on the basis of the performance of a contract, the fulfillment of a legal obligation or our legitimate interests.
b) Based on your agreement
The forms of processing that we can perform without your consent derive from the stated purpose of this processing as well as from your position: whether you are a simple visitor to our website, whether you are purchasing or registering with us. Your personal data may also be processed if you are the recipient of a product or service ordered, if you communicate with us or if you visit our store.
4.1. Execution of a purchase contract
If you buy from us or place an order, this results in the creation of a proposal for a purchase contract concluded by accepting the proposal from us in the form of sending the ordered product. In order for us to successfully execute this purchase contract, if applicable another contract for a product or services, we need a large part of your personal data entered through the order form. The specific data that we process in this case are indicated in Art. 2.
If you register with us, we process your data in order to be able to create your customer account. The contract, on which we base our processing, arises from the creation of your customer account. In the event of cancellation of the account, therefore if the contract is terminated in accordance with the related terms of sale, we stop processing personal data for this purpose. The specific data that we process in this case are indicated in Art. 2.
4.2. Execution of legal obligations
We must also comply with certain obligations set out for us by the regulations in force. If we process your personal data on the basis of compliance with these obligations, we do not need to obtain your consent for this processing. On this legal basis, we therefore only process your identification and contact data, and data on your orders. The specific data that we process in this case are indicated in Art. 2.
With regard to the sending of commercial messages by e-mail, we may process your personal data on the basis of the consent you have given us. We process them on the basis of this agreement, if we do not process them on the basis of a legitimate interest. You can revoke your consent at any time and unsubscribe from receiving commercial messages. The specific data that we process in this case are indicated in Art. 2.
We also ask for your consent if you plan to make public a review of a purchased product, set up availability monitoring or any other action. In these cases too, revoking your consent is of course possible at any time. The specific data that we process in this case are indicated in Art. 2.
4.4. Legitimate interest
We also process your personal data on the basis of a legitimate interest, to be able to improve and personalize the services provided, to determine whether the processing of an order was carried out to your satisfaction, to promote products and services more effectively. proposed. This concerns above all the data indicated in art. 2.
Based on a legitimate interest, relating to direct marketing, we may also send commercial messages about products similar to those you have purchased from us, only on condition that you do not object to this processing. The specific data that we process in this case are indicated in Art. 2.
Our legitimate interest is also the protection of legal rights, internal registration and control of the proper provision of our services. In this case, we process all the categories of personal data indicated in art. 2.
Our legitimate interest also consists in submitting a request for a review of a purchase made through a review portal or the review of consumer contests that we run. The specific data that we process in this case are indicated in Art. 2.
5. Transfer of your data to third parties
We process your personal data in most cases for our own purposes as administrators, which means that we determine these purposes for the collection of your personal data, the determination of the means to process it and their proper execution.
We only transmit your personal data to our partners if this is essential for the execution of a purchase contract, for example to guarantee payment or transport.
We also transmit your personal data to our processing entities, which obviously respect the conditions for the protection of personal data imposed by law. These entities processing personal data do so according to our instructions and your rights are not affected by this processing. We may also transmit your personal data with your consent to social networks or to operators of marketing instruments for the display of targeted advertising on other sites.
5.1. Category of recipients
We may transmit your personal data to the following entities:
Companies operating payment services in order to process payments on the basis of your order, namely the execution of a purchase contract.
Shipping companies so that the products or services you have ordered and the settlement of claims can be provided to you, including the termination of a purchase contract.
Suppliers of products or service centers in connection with a claim for a product or service that you have ordered.
Partners ensuring the sending of commercial messages, bound by an obligation of confidentiality and not having to use your personal data for any other purpose.
Marketing tool operators, which help us personalize offers and content.
Social networks, if you communicate with us through them or share content using social plugins.
Legal or financial representatives, courts for the processing of tax documents, debt collection or for other reasons that arise from the performance of our obligations imposed by law.
Public bodies in the event of a claim of our rights (for example the police).
If third parties use your personal data for their own legitimate interests, we are not responsible for this processing. Any such processing is governed exclusively by the Principles for processing personal data of companies and related persons.
5.2. Data transmission outside the EU
In the event of transmission of your personal data to our processing entities, in certain cases we may transmit the personal data also to third countries, which are not part of the European Union and which do not guarantee an appropriate level of protection of personal data. This transmission will only be carried out on our part if our processing entity undertakes to comply with the standard contractual clauses issued by the European Commission.
6. Data retention period and Security
6.1. Data retention period
If you have a user account and you no longer wish to be registered on the Site, simply unsubscribe by sending an email to the address firstname.lastname@example.org. We deactivate your user account and will delete your Account Data within six (6) months from the deactivation, and if the request for deletion is made, except in the case where we have a specific legitimate interest in keeping your data for a longer period (for example, insofar as the data would be required to clarify an alleged violation of the rights of third parties or to comply with a legal obligation). In any case, during the aforementioned six (6) month period, you have the possibility to re-register while keeping your Account Data.
If you do not have a user account and you use the Site, your Personal Data will be kept for the period necessary for the execution of your request and, in any event, will be deleted in one (1) one from the last processing of your Personal Data.
We are required to process this personal data, which is essential for the performance of all our obligations, whether it is an obligation resulting only from a contract concluded between us or from generally binding regulations, for the period set by given regulations or in accordance with them. For example, with respect to the accounting documents that we issue, we as administrators are required to retain information about you at least for a period of 10 years after they are established.
As part of the execution of your requests and the provision of quality customer services, we process your personal data from the conclusion of our contractual relationship, and this up to 1 year after the end of the period. warranty of the purchased product for the purpose of settling potential disputes.
If you communicate with us through our customer service, we keep the personal data of this communication for a period of 2 years.
If you give us consent to send commercial messages, this agreement is valid for 4 years or until revoked. Likewise, if you give us an agreement to notify you of the availability of the product you are tracking, this agreement is valid until the time of sending the information on its availability, but at most 1 year or until upon revocation. An agreement given by sending your review of a product is valid for 6 years or until revoked.
If you take part in a competition that we organize, we process your personal data for a period of 1 year.
In other cases, the duration of the processing of your personal data results from the purpose of the processing or is governed by the binding regulations in the field of personal data protection. After the expiration of the processing times, your personal data is automatically deleted.
The personal data that we have collected about you and that we process are transmitted to us in an already encoded form and we use the SSL (secure socket layer) encoding system for this transfer. This system ensures that when your browser communicates with our server, your personal data is safe. We secure our website and the other systems we work with using appropriate technical and organizational measures against the loss and destruction of your personal data, as well as against unauthorized access to your personal data, their modification or dissemination.
We are constantly improving this security, also asking our processing entities to demonstrate the compliance of the systems they use in connection with the GDPR.
If you register, access to your customer account is only possible after entering the password you have chosen. We do not have access to your password, because we save it in an encrypted form, which cannot be deciphered retroactively, not even for us.
Among other things, we would like to remind you that it is essential that you do not pass your login information on to third parties. After all activity in your customer account has ended, we recommend that you log out, especially if you are sharing your device with other users. We are not responsible for any possible misuse of your password, unless we were the direct cause.
7. Your rights
Just as we have rights and obligations when processing your personal data, you also have certain rights, which you can assert.
Are part of :
7.1. Permission to access
You have the right to request free information about the processing of your personal data, including what data we process about you, for what purpose and for how long, where we obtain your data and from whom we collect it. forward. As part of the right of access, you can also request that we send your personal data in a structured, machine-readable format. We will be happy to generate a copy for you after proper verification of your identity, just send your request to email@example.com.
7.2. Right of correction
If you notice that the personal data processed are inaccurate or incomplete, you have the right to request their correction. We will be happy to correct or supplement your data without undue delay. Just send your request to the email address firstname.lastname@example.org.
7.3. Right to erasure
In certain cases, you can exercise your right to have the personal data that we process about you erased. We erase or anonymize your personal data without undue delay. This does not apply to personal data which we need for the performance of our obligations imposed by law and which regulations require us to keep (for example the processing of an order already sent) or for the protection of our legitimate interests. . The elimination of personal data also takes place if this data is no longer necessary for the specified purpose or if the recording of your personal data is prohibited for other reasons prescribed by law. You can request the deletion of your personal data from the Delegate through the email address email@example.com.
7.4. Right to restriction of processing
In certain cases, you can also use the right to restriction of the processing of the personal data that we process about you. You can request that the personal data you designate not be the subject of future processing, for a limited period of time. You can request the restriction of the processing of personal data through the email address firstname.lastname@example.org.
7.5. Right of portability
You have the right to obtain from us any personal data that you have communicated to us that we process on the basis of your consent. We provide you with personal data in a structured, machine-readable format. We will be happy to generate the data for you in this format, just send your request to the email address email@example.com.
7.6. Right to object to processing
You have the right to object to the processing of personal data, taking place on the basis of our legitimate interest. If this is processing for marketing purposes, we stop processing personal data without undue delay. Otherwise, we do so based on a reassessment of our legitimate interests and your rights and reasons. You can object to the processing by sending a request to the email address firstname.lastname@example.org.
7.7. Right to lodge a complaint
The application of these rights and procedures in no way limits your right to lodge a complaint with the competent supervisory body. You can use this right first and foremost if you believe that we are processing your personal data illegitimately or in contradiction with generally binding regulations. The entity responsible for handling customer complaints is the personal data protection office The Commission for the Protection of Privacy, whose registered office is at Rue de la Presse 35, 1000 Brussels.
8. Contact us
If you have a question, comment and request regarding these Principles and the processing of your personal data, you can contact the Data Protection Officer at any time, through the hello @ email address. korina.be. Your request will be taken into account without undue delay, but within 30 days at most. In exceptional cases, especially in view of the complexity of your request, we are authorized to extend this period by two more months. We will inform you of this possible extension and its justification.
If applicable, please feel free to also contact us at the customer service address or telephone number provided at the end of these Principles.
Contact: Andrey Suvorov, Rue du Rond-Point 192, 6060 Gilly, Belgium
Customer service: +32 456 10 31 56 or email@example.com
Last updated: March 12, 2021
Last updated: March 12, 2021